Terms and conditions of the online shop - www.mrespekta.com 

I. General provisions 

These Terms and Conditions define the general terms and conditions, manner of providing electronic services and sales conducted via the Internet Store www.mrespekta.com. The Shop is run by Grzegorz Respekta, who runs a business under the name RG-TECH Grzegorz Respekta, registered in the Register of Entrepreneurs of the Central Register of Registration and Information on Business Activities conducted by the Minister responsible for economy at the address Wielopole 137, 33-311 Wielogłowy, NIP 7341423277, REGON 490701177, hereinafter referred to as the Seller. 

Contact with the Seller takes place through:  

e-mail address: kontakt@mrespekta.com.

phone number: +48 608659845

contact form available on the website of the Internet Shop. 

These Terms and Conditions are permanently available on the website www.mrespekta.com, in a manner allowing for its acquisition, reproduction and recording of its content by printing or saving it on a carrier at any time. 

The Seller informs that the use of Services provided electronically may involve a risk on the part of each Internet user, consisting of the possibility of introducing harmful software to the Client's IT system and obtaining and modifying its data by unauthorised persons. In order to avoid the risk of the aforementioned threats, the Customer should use appropriate technical measures to minimise their occurrence, in particular anti-virus and firewall software.  

II. Definitions 

The terms used in the Rules and Regulations shall mean: 

  1. Working days - are days from Monday to Friday excluding public holidays; 
  2. Customer - a natural person with full legal capacity, a natural person running a business, a legal person or an organisational unit that is not a legal person, to which specific provisions grant legal capacity, who places an Order within the framework of the Internet Shop or uses other Services available in the Internet Shop; 
  3. Civil Code - the Act of 23 April 1964 (Journal of Laws No. 16, item 93 as amended); 
  4. Account - a part of the Internet Shop assigned to a given Client, by means of which the Client may carry out certain actions in the Internet Shop; 
  5. Consumer - a Customer who is a consumer within the meaning of Article 22[1] of the Civil Code; 
  6. Entrepreneur - a Client who is an entrepreneur within the meaning of Article 43[1] of the Civil Code; 
  7. Terms and Conditions - this document; 
  8. Goods - a product presented in the Online Shop, the description of which is available next to each of the presented products; 
  9. Sales Contract - a contract of sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer; 
  10. Services - services provided by the Seller to the Customers electronically within the meaning of the Act of 18 July 2002 on provision of electronic services (Journal of Laws No. 144, item 1204 as amended); 
  11. Consumer Rights Act - the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, No. 827); 
  12. Act on provision of services by electronic means - Act of 18 July 2002 on provision of services by electronic means (Journal of Laws No. 144, item 1204 as amended); 
  13. Order - the Customer's declaration of will, aiming directly at the conclusion of the Sales Agreement, specifying in particular the type and number of Goods. 

III. Rules of using the Internet Shop 

The use of the Internet Shop is possible on condition that the ICT system used by the Customer meets the following minimum technical requirements:  

  1. computer or mobile device with access to the Internet, 
  2. access to e-mail, 
  3. Internet Explorer web browser version 11 or later, Firefox version 28.0 or later, Chrome version 32 or later, Opera version 12.17 or later, Safari version 1.1 or later, 
  4. cookies and Javascript enabled in your web browser. 
  5. The use of the Online Shop shall mean any action by the Customer which leads to him/her becoming acquainted with the content contained in the Shop. 
  6. In particular, the Customer is obliged to:  
  7. not to provide or transmit content which is prohibited by law, e.g. content which promotes violence, is defamatory or infringes personal rights and other rights of third parties, 
  8. use the Internet Shop in a manner not disruptive to its operation, in particular through the use of specific software or devices, 
  9. not to undertake such actions as: sending or placing within the scope of the Internet Shop unsolicited commercial information (spam), 
  10. use the Internet Shop in a manner not onerous for other Customers and the Seller, 
  11. use any content placed within the scope of the Internet Shop only for own personal use, 
  12. use the Internet Store in a manner compliant with the provisions of the law in force in the Republic of Poland, the provisions of the Terms and Conditions and the general principles of Internet use. 

IV. Services 

The Seller makes it possible through the Internet Shop to use free Services, which are provided by the Seller 24 hours a day, 7 days a week. 

The service of maintaining an Account in the Online Shop is available after registration. Registration takes place by completing and accepting the registration form, made available on one of the pages of the Online Shop. The agreement on the provision of the service consisting in maintaining an Account in the Online Shop is concluded for an indefinite period of time and is terminated when the Customer submits a request to delete the Account or uses the "Delete Account" button. 

The Customer has the possibility to receive commercial information from the Seller in the form of messages sent to the e-mail address provided by the Customer (Newsletter service). For this purpose, the correct e-mail address should be provided or the relevant field should be activated in the registration form or the Order form. The Customer may revoke consent to sending commercial information at any time. The Newsletter Service agreement shall be concluded for an indefinite period of time and shall be terminated upon the Customer's request to remove his/her email address from the Newsletter subscription service or unsubscribe via a link contained in the Newsletter Service message. 

The Customer has the possibility to send messages to the Seller using the contact form. The contract for the provision of the Service consisting in the provision of an interactive form enabling the Clients to contact the Seller is concluded for a definite period of time and is terminated as soon as the Client sends a message.  

The Customer has the possibility of posting individual and subjective statements in the Online Store relating to, inter alia, the Goods or the course of the transaction. By adding statements, the Customer declares that he/she owns all rights to such content, in particular copyrights, related rights and industrial property rights. The contract for the provision of services consisting in posting opinions about Goods in the Online Shop shall be concluded for a definite period of time and shall terminate as soon as the opinion is added. 

Statements should be edited in a clear and comprehensible manner, and may not violate applicable law, including the rights of third parties - in particular, they may not be defamatory, infringe personal rights or constitute an act of unfair competition. The posted statements are disseminated on the web pages of the Internet Shop. 

By posting statements, the Customer agrees to the free use of such statements and their publication by the Seller, as well as to the development of works within the meaning of the Act on Copyright and Related Rights (Dz. U. 1994 No. 24, item 83). 

The Seller has the right to organise occasional competitions and promotions, the terms and conditions of which will be stated each time on the web pages of the Store. Promotions in the On-line shop are not cumulative, unless the Regulations of a given promotion state otherwise. 

If the Customer violates the provisions of these Terms and Conditions, the Seller, after an ineffective call to cease or remove the violations, setting an appropriate time limit, may terminate the contract for the provision of Services at 14 days' notice. 

V. Procedure for conclusion of a Sales Contract 

  1. Information about the Goods given on the web pages of the Store, in particular their descriptions, technical and usable parameters and prices, constitute an invitation to conclude a Contract, within the meaning of Article 71 of the Civil Code. 
  2. All Goods available in the Internet Shop are brand new and have been legally introduced to the Polish market. 
  3. The condition for placing an Order is having an active e-mail account. 
  4. In the case of placing an Order via the Order form available on the website of the Online Shop, the Order is placed by the Customer to the Seller in electronic form and constitutes an offer to conclude a Sales Agreement for the Goods being the subject of the Order. An offer made in electronic form binds the Customer if the Seller sends to the e-mail address provided by the Customer a confirmation of acceptance for execution of the Order, which constitutes a statement of the Seller on acceptance of the Customer's offer and upon its receipt by the Customer a Contract of Sale is concluded. 
  5. The Contract of Sale is concluded in Polish or English, with the content compliant with the Terms and Conditions. 

VI. Delivery 

Delivery of the Goods shall be made to the address indicated by the Customer when placing the Order. 

The Goods are delivered through a courier company

Poland: transfer PLN 0, cash on delivery PLN 25

Europe: transfer 120 PLN, cash on delivery 120 PLN.

The Seller on the website of the Store in the description of the Goods informs the Customer about the number of working days required for the fulfilment of the Order and its delivery, as well as about the charges for the delivery of the Goods. 

The time for delivery and fulfilment of the Order shall be counted in Working Days in accordance with pt. VII section 2. 

The Seller shall provide the Customer with a proof of purchase. 

If different lead times are stipulated for the Goods covered by the Order, the longest of the stipulated periods shall apply to the entire Order. 

VII. Prices and payment methods 

The prices of the Goods are quoted in Polish zloty and include all components, including VAT, customs duties and other charges. 

The Client may choose the following methods of payment:  

bank transfer to the Seller's bank account (in this case the processing of the Order shall be commenced after the Seller has sent the Client a confirmation of acceptance of the Order, and shipment shall be made immediately after the funds are credited to the Seller's bank account and the Order is completed); 

electronic payment (in this case the processing of the Order shall commence after the Seller has sent the Customer a confirmation of acceptance of the Order and after the Seller has received information from the system of the settlement agent that the payment has been made by the Customer, while dispatch shall be made immediately after completion of the Order). 

The Seller shall inform the Customer on the Shop's website of the deadline within which the Customer is obliged to make payment for the Order. In the event of non-payment by the Customer within the period referred to in the preceding sentence, the Seller, after a prior ineffective call for payment setting an appropriate time limit, may withdraw from the Contract on the basis of Article 491 of the Civil Code. 

VIII. Right of withdrawal 

The Customer who is a Consumer may withdraw from the Contract without giving any reason by making a declaration to that effect within 14 days. Sending the declaration before its expiry is sufficient to meet this deadline.  

The Customer may formulate the declaration on his or her own or use a template declaration made available by the Seller on the Shop's website. 

The 14-day term shall be counted from the date of delivery of Goods or, in the case of a Service Contract, from the date of its conclusion. 

Upon receipt of the declaration of withdrawal from the Contract by the Consumer, the Seller shall send a confirmation of receipt of the declaration of withdrawal to the Consumer's e-mail address. 

The Consumer's right of withdrawal from the Contract is excluded in the case of:  

the provision of services, if the Seller has performed the service in full with the express consent of the Consumer, who has been informed before the start of the service that after the Seller's performance he will lose the right to withdraw from the Contract; 

Agreement in which the price or remuneration depends on fluctuations in the financial market, over which the Seller does not exercise control, and which may occur before the expiry of the deadline for withdrawal from the Agreement; 

A Contract in which the object of performance is a non-refabricated Goods manufactured to the Consumer's specifications or serving to meet the Consumer's individual needs; 

A contract in which the object of performance is an item which deteriorates rapidly or has a short shelf life; 

A contract in which the object of performance is Goods supplied in sealed packaging which cannot be returned after opening the packaging for health or hygiene reasons, if the packaging has been opened after delivery; 

A contract in which the subject matter of the performance are products which after delivery, due to their nature, become inseparably connected with other things; 

A contract in which the subject of performance are alcoholic beverages, the price of which has been agreed upon at the conclusion of the Sales Contract, the delivery of which may only take place after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control; 

a Contract in which the Consumer expressly requested that the Seller come to him to carry out urgent repair or maintenance; if the Seller performs in addition other services than those, the performance of which the Consumer requested, or supplies Goods other than spare parts necessary for the performance of repair or maintenance, the right of withdrawal shall be vested in the Consumer in respect of additional services or Goods; 

A contract in which the subject matter of the performance is a sound or visual recording or computer software supplied in sealed packaging if the packaging has been opened after delivery; supply of newspapers, periodicals or magazines, except for a subscription contract; 

A contract concluded by means of a public auction; 

A contract for the provision of accommodation services other than for residential purposes, carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision; 

Contracts for the supply of digital content which is not recorded on a tangible medium if the performance has begun with the consumer's express consent before the expiry of the deadline for withdrawal from the Contract and after the Seller has informed the consumer of the loss of the right to withdraw from the Contract. 

In the event of withdrawal from a Contract concluded at a distance, the Contract shall be deemed not to have been concluded. What the parties have provided shall be returned unchanged, unless the change was necessary in order to ascertain the nature, characteristics and functionality of the Goods. The return should take place immediately, no later than within 14 days. The purchased Goods should be returned to the Seller's address. 

The Seller shall promptly, but not later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Contract, return to the Consumer all payments made by the Consumer, including the costs of delivery of the Goods. The Seller shall reimburse the payment using the same method of payment used by the Consumer, unless the Consumer agrees to a different method of reimbursement, which method shall not involve any cost to the Consumer. The Seller may withhold reimbursement of the payment received from the Consumer until it has received the item back or the Consumer has provided proof of its return, whichever event occurs first, unless the Seller has offered to collect the item from the Consumer itself. 

If the Consumer has chosen a method of delivery of the Goods other than the cheapest ordinary means of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer for any additional costs incurred by the Consumer.  

The Customer shall only bear the direct cost of returning the Goods, unless the Seller has agreed to bear this cost. 

IX. Replacement 

  1. The Seller shall provide the Customer with the opportunity to exchange the Goods within 14 days of delivery. The request for an exchange can be made to the address. 
  2. The Customer may exchange the Goods for:  
  3. the same model, with a different colour or size, 
  4. another model, with a lower, higher or the same price. 
  5. The exchange of the Goods is only possible for the Goods currently on the Seller's website.  
  6. In order to exchange the Goods, the Client should fill in and sign the exchange form available at the website of the Store, properly secure the parcel, and attach the proof of purchase and confirmation of money transfer for the amount necessary to cover the costs of shipping of new Goods. The replacement Goods should be sent to the Seller by registered mail, the cost of which is borne by the Customer. 
  7. The Seller will contact the Customer if the Goods to be exchanged were no longer available. The Customer will be able to opt for other Goods or withdraw from the exchange. In the event of cancellation of the exchange, the Goods shall be returned to the Customer at the Customer's expense. 
  8. In the event of an exchange for Goods with a lower price, a refund will be made within 14 days using the same method of payment that the Customer used to purchase the Goods. 
  9. In the case of an exchange for Goods with a higher price, the Seller will exchange the Goods after recording the payment of an amount equal to the price difference. In order to speed up the exchange process, the Client may enclose with the parcel the confirmation of the transfer.  
  10. Only Goods that are clean and bear no traces of use, with the clip intact, clipped to the Goods, are subject to exchange. The Seller will refuse the Customer an exchange if the Goods are damaged. 

X. Complaints concerning Goods under warranty 

  1. The Seller undertakes to deliver Goods without defects. 
  2. The Seller shall be liable to the Customer who is a Consumer under the warranty for defects under the terms of Articles 556 - 576 of the Civil Code. In relation to Customers who are Entrepreneurs, the warranty is excluded. 
  3. Complaints resulting from violations of the Customer's rights guaranteed by law or on the basis of these Regulations should be addressed to RG-TECH Grzegorz Respekta, Wielopole 137, 33-311 Wielogłowy, at the e-mail address: kontakt@mrespekta.com, telephone number +48 608659845.  
  4. In order to consider the complaint, the Customer should send or deliver the Goods under complaint, if possible attaching the proof of purchase. The Goods should be delivered or sent to the address indicated in point. 3. 
  5. The Seller undertakes to consider each complaint within 14 days. 
  6. In the case of shortcomings in the complaint, the Seller shall call the Customer to supplement it to the necessary extent immediately, but no later than within 7 days, from the date of receipt of the call by the Customer. 

XI. Complaints regarding the provision of electronic services 

The Customer may submit complaints to the Seller in connection with the operation of the Store and the use of the Services. Complaints may be submitted in writing to the following address: RG-TECH Grzegorz Respekta, Wielopole 137, 33-311 Wielogłowy, to the e-mail address: kontakt@mrespekta.com, telephone number +48 608659845. 

In the complaint, the Customer should provide his name and surname, correspondence address, type and description of the problem. 

The Seller undertakes to consider each complaint within 14 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered. If there are any deficiencies in the complaint, the Seller will request the Customer to complete it to the extent necessary within 7 days from the date of receipt of the request by the Customer. 

XII. Guarantees 

The goods may have a manufacturer's warranty. 

In the case of Goods covered by a warranty, information regarding the existence and content of the warranty and the period for which it was granted is always presented in the description of the Goods on the Store's website.

XIII. Out-of-court methods of resolving complaints and pursuing claims 

The Customer who is a Consumer has, among others: the following possibilities of using out-of-court methods of dealing with complaints and pursuing claims:  

is entitled to apply to the permanent consumer arbitration court operating at the Trade Inspection to resolve a dispute arising from the concluded Sales Agreement; 

is entitled to request the provincial inspector of the Trade Inspection to initiate mediation proceedings to amicably resolve the dispute between the Customer and the Seller; 

may obtain free assistance in resolving the dispute between the Customer and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers). Advice is provided by the Consumer Federation at the free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address advice@dlakonsumentow.pl; 

submit your complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/. 

XIV. Personal data protection 

The Seller collects and processes the personal data provided by Customers in accordance with applicable law and the Privacy Policy, available on the Store's website.

15th Final Provisions 

All rights to the Online Store, including economic copyrights, intellectual property rights to its name, internet domain, website of the Online Store, as well as to forms and logos belong to the Seller, and they may be used only in the manner specified and in accordance with Regulations. 

The provisions relating to the Consumer contained in these Regulations regarding withdrawal from the contract and complaints apply to a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from from the subject of its business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity. Provisions on out-of-court methods of resolving complaints and pursuing claims do not apply. 

The settlement of any disputes arising between the Seller and the Customer who is a Consumer shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure. 

The settlement of any disputes arising between the Seller and the Customer who is an Entrepreneur shall be submitted to the court having jurisdiction over the Seller's registered office. 

In matters not regulated in these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services, the provisions of the Consumer Rights Act and other relevant provisions of Polish law shall apply. 

Each Customer will be informed about any changes to these Regulations via information on the main page of the Online Store, containing a summary of the changes and the date of their entry into force. Customers who have an Account will be additionally informed about the changes along with their summary to the e-mail address provided by them. The date of entry into force of the changes will not be shorter than 14 days from the date of their announcement. If the Customer who has a Customer Account does not accept the new content of the Regulations, he or she is obliged to notify the Seller of this fact within 14 days from the date of being informed about the change in the Regulations. Notifying the Seller of non-acceptance of the new content of the Regulations results in termination of the Agreement.